Our primary place for support is the X-Plane.org forum:
For the Airbus A319, the forum URL is: https://forums.x-plane.org/index.php?/forums/forum/392-airbus-a319/
For the Airbus A321, the forum URL is: https://forums.x-plane.org/index.php?/forums/forum/534-airbus-a321/
We also offer 1 on 1 support, however, this is limited to specific issues affecting only one user. We would like to ask you to use the forum for most support issues – in most cases other users have the exact same question as you. Resolving the issue in the forum allows other users to find the solution online.
Individual support is provided for the following issues:
- Activation issues
- Repeatable crashes
For these types of support issues, please file a ticket under: https://tickets.toliss.com/